EHR Analyst (Clinical Systems Analyst)

The Dimock Center, a nonprofit, community-based health organization serving Boston’s neighborhoods, is seeking an EHR Analyst to support and optimize our electronic health record platform, eClinicalWorks (eCW).

This role is best suited for someone who understands how EHRs are used in real clinical settings and enjoys helping staff navigate, improve, and troubleshoot day-to-day workflows. The EHR Analyst serves as a key resource to providers, care teams, and operations staff—ensuring the system is practical, efficient, and aligned with how care is delivered.

The Dimock Center is a federally qualified community health center (FQHC) dedicated to improving the health and well-being of individuals, families, and communities through equitable access to comprehensive health care, behavioral health services, and education. Our work is mission-driven, community-focused, and centered on reducing health disparities across Boston.

In this role, you will directly support patient care by helping staff use the EHR effectively—resolving issues, improving workflows, and ensuring accurate, reliable data that supports clinical quality and access to services.

Essential Duties & Responsibilities

• Serve as the primary point of contact for staff using eClinicalWorks (eCW)

• Troubleshoot and resolve day-to-day EHR issues for clinical and administrative users

• Configure templates, schedules, workflows, and user access to support clinic operations

• Provide onboarding and ongoing training to providers and staff

• Support both onsite and remote users with system questions and workflow guidance

• Partner with teams to identify and improve inefficient or inconsistent workflows

• Assist with reporting requests and ensure data accuracy and integrity

• Act as a liaison between operational staff and technical/reporting teams

• Support tracking and reporting of quality measures and performance metrics

• Review system updates and communicate changes clearly to staff

• Participate in projects to improve EHR use, system performance, and user experience

Qualifications & Experience

• Bachelor’s degree or equivalent combination of education and relevant healthcare experience

• Experience working with eClinicalWorks (eCW) strongly preferred; other EHR experience considered

• Background in a healthcare setting (e.g., community health, care coordination, medical office operations, or similar) strongly preferred

• Experience supporting or training EHR users in a clinical environment

• Comfort with reporting, data validation, or basic data analysis

• Familiarity with HIPAA and patient data privacy standards

• Strong communication and customer service skills; able to work effectively with clinical and administrative teams

• Organized, responsive, and able to manage multiple priorities in a fast-paced environment

• Proficiency in Microsoft Office required

Nice to Have:

• Experience with reporting tools (e.g., SQL, Cognos, Crystal Reports)

• Exposure to quality metrics or healthcare performance reporting

Why Join The Dimock Center

• Mission-driven organization serving Boston communities

• Direct impact on patient care and access through system improvement

• Collaborative, team-based environment with strong cross-functional support

• Opportunity to build experience in clinical operations, EHR systems, and healthcare quality

EEO Statement

The Dimock Center is committed to fostering a diverse, equitable, and inclusive workplace. Employment decisions are made without regard to age, color, disability, ethnicity, marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by law.

Salary Range

$85,000 per year