EHR Analyst (Clinical Systems Analyst)

The Dimock Center, a nonprofit, community-based health organization serving Boston’s neighborhoods, is seeking an EHR Analyst to support and optimize our electronic health record platform, eClinicalWorks (eCW).

This role is ideal for a collaborative, solutions-oriented professional who enjoys improving clinical workflows, supporting end users, and using technology to enhance patient care and operational efficiency. The EHR Analyst serves as a key resource connecting clinical staff, operations teams, and technical systems to ensure the EHR effectively supports care delivery across the organization.

The Dimock Center is a federally qualified community health center (FQHC) dedicated to improving the health and well-being of individuals, families, and communities through equitable access to comprehensive health care, behavioral health services, and education. Our work is mission-driven, community-focused, and centered on reducing health disparities across Boston.

In this role, you will have meaningful impact by helping clinicians and staff use technology more effectively — improving workflows, strengthening data integrity, and supporting quality and revenue cycle outcomes that directly affect patient access to care.

Essential Duties & Responsibilities

• Serve as the internal subject matter expert for eClinicalWorks (eCW), ensuring system configuration supports clinical workflows and operational efficiency.
• Analyze, troubleshoot, and resolve EHR issues for end users, escalating complex problems to vendors or internal stakeholders as needed.
• Configure system settings, templates, schedules, and user access to meet organizational and clinical needs.
• Provide onboarding and ongoing training for providers and staff using the EHR system.
• Support both onsite and remote users with technical and application-related questions, including workflow optimization guidance.
• Generate ad hoc reports and assist with data validation and reporting requests.
• Act as a liaison between report developers and operational users to translate reporting needs into actionable solutions.
• Assist with tracking, trending, and reporting quality measures and organizational performance metrics.
• Review system updates and communicate application changes and enhancements to appropriate stakeholders.
• Participate in projects focused on improving EHR utilization, system performance, and user experience.

Qualifications & Experience

• Bachelor’s degree in a related field or equivalent combination of education and experience required.
• Experience supporting eClinicalWorks (eCW) strongly preferred; experience with another EHR system will be considered.
• Experience with EHR reporting and data analysis.
• Working knowledge of SQL, Cognos, Crystal Reports, or other business intelligence/reporting tools preferred.
• Familiarity with HIPAA regulations and patient data security best practices preferred.
• Strong interpersonal and customer service skills with the ability to work effectively across clinical and administrative teams.
• Excellent organizational, time management, and prioritization skills.
• Ability to manage multiple projects and work independently in a fast-paced environment.
• Proficiency in Microsoft Office applications required.

Why Join The Dimock Center

• Mission-driven organization serving Boston communities
• Opportunity to directly impact patient care through technology
• Broad exposure to clinical, operational, and quality initiatives
• Collaborative environment with meaningful cross-functional work
• Role offering both technical and workflow optimization experience

EEO Statement

At The Dimock Center, we are committed to fostering a diverse, equitable, and inclusive workplace. Employment decisions are made without regard to age, color, disability, ethnicity, marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by law.

Salary Range: $85,000 per year