JOB DESCRIPTION

Summary/Objective:

We are seeking a dedicated and detail-oriented Quality Improvement Project Specialist to join our team at the Federally Qualified Health Center. The ideal candidate will be responsible for planning, implementing, and maintaining quality improvement initiatives, contributing to the enhancement of patient care, and ensuring compliance with regulatory standards. The Quality Improvement Project Specialist will work closely with the Quality Improvement team and other departments to drive continuous improvement in healthcare services and outcomes.

Essential Functions

1. Develop and implement comprehensive quality improvement plans and strategies in collaboration with the Quality Improvement team.
2. Conduct thorough analyses of current processes, procedures, and protocols to identify areas for improvement and ensure adherence to quality standards.
3. Collaborate with cross-functional teams to design, execute, and monitor quality improvement projects that align with the organization's strategic goals and initiatives.
4. Utilize data analysis tools and methodologies to assess the effectiveness of quality improvement interventions and provide regular reports and recommendations to the management team.
5. Ensure compliance with all regulatory requirements, standards, and guidelines related to healthcare quality and patient safety.
6. Provide support for the training and education of the staff members on quality improvement protocols, best practices, and relevant regulatory changes to promote a culture of continuous improvement and excellence in patient care.
7. Foster a collaborative and supportive work environment, promoting teamwork, effective communication, and the sharing of best practices among staff members.

Competencies

1. Adheres to the center/departmental policies, procedures, and regulations
2. Shows ability to prioritize responsibilities in order to achieve desired results in required time frame
3. Exhibits professional demeanor in tone of voice, appearance, and movement
4. Maintains a high standard of confidentiality regarding the patients, visitors, and co-workers
5. Demonstrates serious effort to improve job performance and strong interpersonal skills necessary to establish supportive, collegial relationships, and to interact effectively with administrative and clinical leadership, staff, clinical leads, and other healthcare professionals
6. Proves to have a highly self-motivated spirit and the ability to manage multiple projects simultaneously and adhere to work deadlines
7. Inspires trust and respect to be seen as someone who provides support and assistance
8. Shows excellent verbal and written communication skills
9. Demonstrates excellent presentation skill including ability to speak before large audiences and prepare and provide Power Point presentations

Work Environment
This position operates in a clinical and non-clinical setting.

Physical Demands

1. Light (requires lifting 20 lbs., with frequent carrying of up to 20 lbs.)
2. Standing, sitting, walking, lifting, carrying, pushing/pulling

Position Type/Expected Hours of Work
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Required Education and Experience

Required:

1. Enrolled in Northeastern University’s Co-Op program
2. Minimum of 6-12 months of experience in work related to public health, preferably in a healthcare or public health setting
3. Basic understanding of healthcare delivery systems, community health, and health disparities
4. Excellent communication and interpersonal skills, with the ability to engage diverse communities effectively
5. Basic knowledge in data analysis and reporting
6. Demonstrated ability to work collaboratively in a team environment and independently when necessary
7. Knowledge of relevant regulations and compliance requirements in healthcare outreach

Desired:

1. Bilingual in a language common to population we serve
2. Demonstrated knowledge and use of quality improvement methodologies and tools (i.e., Lean/Six Sigma training)

Other Duties
Note this job description is not designed to cover a comprehensive listing of duties that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.

EEO Statement

The Dimock Center values diversity and its committed to equal employment opportunity regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status protected by law.