Founded in 1862 as the New England Hospital for Women and Children, the Dimock Center heals and uplifts individuals, families, and our community. Operating on a nine-acre campus in Roxbury, The Dimock Center serves communities in Boston and across the state, providing comprehensive, culturally-competent Health and Community Care, Behavioral Health Services, and Child and Family Services.
Women’s Renewal/Clinical Stabilization Service (CSS) at The Dimock Center, located in Roxbury, MA is a CSS for 16 women. The Clinical Stabilization Services (CSS) for Substance Use Disorders Level III.5 consist of 24-hour, clinically managed detoxification services that are provided in a non-medical setting. These services, which usually follow Acute Treatment Services (ATS) for Substance Use Disorders Level III.7, include supervision, observation, support, intensive education, and counseling regarding the nature of addiction and its consequences, relapse prevention, outreach to families and significant others, and aftercare planning for patients beginning to engage in recovery. CSS provides multi-disciplinary treatment interventions and emphasizes individual, group, family, and other forms of therapy. Linkage to aftercare, relapse prevention services, and peer support and recovery-oriented services, such as Alcoholics Anonymous and Narcotics Anonymous, are integrated into treatment and discharge planning. Individuals may be admitted to CSS directly from the community or as a transition from inpatient services.
Under the supervision of our COO, the Program Director will plan, direct, oversee and manage the operations and staff within the program. The Program Director will establish a program of daily activities which are designed to facilitate resident participation and to promote resident recovery. The Program Director will develop daily/weekly schedules that ensure opportunities for residents to participate in groups. The Program Director will also ensure that staff are available and will regularly communicate with residents outside of scheduled sessions to monitor status and progress. Collaboration with referral sources to ensure a steady flow of eligible clients to the program and ensuring a safe environment for residents is essential.
Responsibilities: (May include all or part of the following):
- Full responsibility for the administration and/or operation of the CSS program on a full-time basis.
- Responsible and accountable for the quality of care delivered.
- Recruit, employ and retain qualified personnel to maintain appropriate staffing levels.
- Plan, organize, direct and evaluate operations to ensure the provision of adequate and appropriate care and services.
- Monitor and assure that incidents, accidents and resident/staff complaints are reported and documented correctly.
- Comply with applicable Massachusetts and federal laws and regulations.
- Assure complete and accurate documentation through spot-checking and on-going supervision.
- Assure that staff treat patients with dignity and respect.
- Assure staff follow facility policies and procedures.
- Assist in creating a team-oriented atmosphere that enhances patient care and quality of life.
- Manage operations in accordance with established fiscal parameters.
- Implement directives and ensure the implementation of organizational policies and procedures, as well as the development and implementation of appropriate service policies.
- Establish and maintain effective channels of communication.
- Ensure staff development including orientation, in-service education, and staff continuing education.
- Direct and monitor organizational Performance Improvement activities.
- Assure appropriate staff supervision during all operating hours.
- Communicate with immediate supervisor regarding patient needs, change in status, and all emergencies regarding medical or psychiatric condition.
- Participate in the Performance Improvement program.
- Participate in the review, analysis and appraisal of the effectiveness of the total program.
- Evaluate the performance of the individuals in the program to establish standards and the individual's professional development in accordance with Dimock policy.
- Implement all utilization review activities.
- Coordinate the timely implementation of corrective action plans and controls.
- Be familiar with federal, Massachusetts and accreditation regulations and maintain them in the program.
- Be responsible for familiarizing the employees with all laws and regulations.
- Be responsible for the completion, maintenance and submission of reports and records as required.
- Develop cooperative relationships with other agencies for the exchange of information and services and with community agencies to foster an understanding of the CSS program.
PRINCIPAL ACCOUNTABILITIES (Job Specific Competencies):
H. Essential Functions/ Performance Standards
JOB KNOWLEDGE - The extent to which the employee demonstrates technical and professional knowledge of job requirements and takes personal responsibility to maintain and improve that knowledge:
- The employee is able to fulfill all of the requirements of the job assigned in a satisfactory manner as demonstrated by:
- Assessment, planning, implementation and evaluation of the plan of care for a panel of patients.
- Evaluates individual health care status of patients, including eliciting a patient history, performance of physical examination, ordering of screening and diagnostic tests, risk assessment and interprets this information to establish a diagnosis.
- Develops and implements a plan of care, including treatments medications and the like within defined guidelines for practice.
- Provides care to the patient in a manner that incorporates the principles of patient satisfaction and delivery of cost effective care.
- Participates in the development and evaluation of practice guidelines.
- Monitors the individual’s response to medications, therapy and revises the plan, as indicated, with particular attention to education and counseling and encouragement of self-care.
- Provides ongoing individualized patient orientation to women entering the Clinical Stabilization Services (CSS)
- Maximizes available resources and incorporates multidisciplinary services into program design and implementation.
- Participates in quality and process improvement activities to improve patient care and/or related systems.
- Other duties as assigned.
QUALITY - The extent to which the employee performs assignments accurately and completely, and consistently meets the job requirements with minimal supervisory oversight and follow-up:
- Adheres to the center/departmental policies, procedures, and regulations.
- Can be depended upon to meet established standards and achieve desired results.
- Pays attention to details in performing job.
EFFICIENCY - The extent to which the employee’s performance demonstrates an effective organization of assignments, meets expectations of volume and takes initiative to improve the systems that are responsible for the delivery of care and services.
- Shows ability to prioritize responsibilities in order to achieve desired results in required time frame.
- Takes responsibility for delivery of services as part of team effort in unit/department.
- Takes initiative in making suggestions for improvement of services.
- Meets deadlines without causing undue disruption.
- Utilizes human resources, time, and supplies efficiently.
HUMAN RELATIONS/COMMUNICATIONS - The extent, to which the employee contributes to a positive work environment, communicates effectively and courteously and conducts him/herself in a manner consistent with the mission and values of the Dimock Center:
- Projects a positive attitude in professional and personal interactions in the work environment.
- Uses effective verbal and written communication skills.
- Cooperates with others, demonstrating respect and courtesy.
- Maintains professional behavior in stressful situations.
MATURITY/RESPONSIBILITY - The extent to which the employee demonstrates the personal and behavioral characteristics of a mature adult and assumes responsibility for his/her job:
- Exhibits professional demeanor in tone of voice, appearance, and movement.
- Maintains a high standard of confidentiality regarding the patients, visitors, and co-workers.
- Demonstrates serious effort to improve job performance
ATTENDANCE: The extent to which the employee adheres to the center’s time and attendance policies and demonstrates flexibility in meeting scheduling needs of the department.
- Adheres to The Dimock Center’s policies regarding attendance and tardiness
- Follows policies related to work and breaks
- Assists in meeting scheduling needs in helping to cover for absences, emergencies, times of heavy workload, holidays, and vacations.
