Practice Manager OBGYN / Pediatrics

JOB DESCRIPTION

A key part of the multidisciplinary management team, the Senior Practice Manager is responsible for the oversight of the operations of all clinic(s) to ensure smooth, patient centered delivery of services.

Essential Functions

1. Collaborates with the clinical team to impact patient volume, help meet budgeted target goas, and facilitate patient outreach.
2. Responsible for managing clinic patient access coordinators
3. Provides effective leadership and creates a culture of accountability for ambulatory care operations including excellence in patient safety, quality assurance of care, patient experience, equity, patient access to care. The Senior Practice Manager makes employment decisions including hiring, performance evaluations, coaching, and corrective action decisions.
4. Assists the clinical team with clinician scheduling changes, flag issues; oversees "bump" list of appointments to be rescheduled Monitors providers' schedules for accuracy of appointments booked (i.e., correct PCP, following individual clinic scheduling rules, maximizing schedule to ensure all slots are filled, producing reports and monitoring the day to day volume)
5. Receives calls when operations staff call out, maintains attendance records, posts operations staff schedules and ensures adequate coverage of all shifts.
6. Produces monthly providers' schedules and post to shared folder alerting clinical director of any scheduling issues that warrant intervention-
7. Notifies answering service with call schedule, holidays, changes in clinic opening
8. In conjunction with the Senior Director of Operations, address DNKA's including pattern recognition, interventions to address, and monitoring of results
9. Tracks billing from start to finish, corrects returned items, responds to denials utilizing Laser-fiche, ECW and PMG monitors patterns of denials, troubleshoots sources of problems, and implements fixes.
10. Assists the Billing Liaison with investigating billing conflicts by providing all necessary clinical and insurance information that will lead to a satisfactory resolution.
11. Ensuring that all clinical notes are lock in a timely matter.
12. Provides coaching and training to clinic practice managers.
13. Facilitates onboarding of new staff (computer access, email, passwords, provides all resources required for the job); provides necessary training to ensure success in the position.
14. Enhances staff skills through coaching, professional training opportunities, and regular group meetings
15. Ensures staff payroll is prepared for Senior Director of Operations to process.
16. Serves as Administrator on Site one Saturday a month.
17. Responds to patient complaints in person and by telephone, bringing about a satisfactory resolution for the patient/staff involved. Properly documents the complaint and process according to established protocols.
18. Works on assigned projects as assigned by Senior Director of Operations.

Competencies

1. Displays patient-centered and customer focused attitude; is self-directed, self-confident, and able to work with minimal direction.
2. Possesses strong interpersonal, organizational, financial, and analytic skills.
3. Able to recognize and solve problems, and build effective teams in a diverse work environment.
4. Able to multitask and prioritize.

Work Environment

This position operates in a clinical setting.

Physical Demands

Must be able to lift and carry up to 20 pounds. Frequent standing, walking, and carrying required

Position Type/Expected Hours of Work

This position operates on a 37.5-hour workweek schedule- Occasional evenings and weekends required. This position requires candidate to be on site 100% of the time. The approved salary for this role is $70,000 per year.

Required Education and Experience

1. 5-10 years demonstrated experience in a community health center setting required
2. Supervisory experience required.
3. Must be able to multitask
4. Attention to detail a must

Other Duties

Note this job description is not designed to cover a comprehensive listing of duties that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.

EEO Statement

The Dimock Center values diversity and its committed to equal employment opportunity regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status protected by law.