Program Manager, CSS

Who We Are

At The Dimock Center, we heal and uplift individuals, families, and communities. Our vision is to redefine what a healthy community looks like by creating equitable access to comprehensive health care, behavioral health services, recovery supports, and education.

For more than a century, Dimock has been a trusted anchor institution in Roxbury. We serve people with dignity, cultural humility, and a belief that recovery and stability are possible when systems are built with care and accountability. Our culture is one of commitment — to our residents, our patients, and to one another.

The Opportunity

The Program Manager, CSS is a hands-on operational and people leader responsible for the daily oversight of a residential addiction treatment and community support program. Reporting directly to the COO and working closely with senior leadership, this role plays a critical part in ensuring safe operations, strong staff performance, and a recovery-centered program culture.

This position is best suited for a leader who is comfortable being present in the program, navigating complexity, and making sound decisions in high-acuity environments — while also finding meaning in direct service and team development.

Key Responsibilities

• Program Operations & Safety
• Ensure the safety, well-being, and support of all residents
• Maintain a physically, emotionally, and spiritually safe residential environment
• Oversee daily operations including facilities, food and supply inventory, and basic technology needs
• Ensure program expectations, policies, and standards are consistently upheld
• Maintain a clean, organized, and safe living environment

Leadership & Supervision

• Supervise, coach, and support Unit Coordinators and Behavioral Health staff
• Hold staff accountable to program structure, ethical standards, and assigned responsibilities
• Model professionalism, ethical boundaries, and recovery-oriented leadership
• Participate in a rotating on-call schedule supporting addiction services programs

Resident Engagement & Program Culture

• Facilitate weekly community meetings with residents to reinforce expectations and gather feedback
• Recognize and respond to individual, cultural, and contextual differences that influence behavior and recovery
• Communicate clearly and effectively, especially in high-stress situations
• Collaboration & Program Development
• Collaborate closely with nursing, case management, providers, and clinicians
• Partner with leadership to strengthen programming and operational processes
• Apply sound judgment and problem-solving skills with safety and recovery at the forefront

Why This Role Matters

• Direct leadership impact within a mission-driven, community-based organization
• Opportunity to shape program culture and resident experience
• Close partnership with executive leadership, including the COO
• Work that is demanding, meaningful, and deeply connected to community wellness

Core Competencies

• Professional demeanor in communication, appearance, and conduct
• Strong commitment to confidentiality, ethics, and appropriate boundaries
• Ability to remain grounded and effective in high-stress environments
• Strong verbal and written communication skills
• Deep understanding of addiction, recovery, and trauma-informed care
• Respectful collaboration across multidisciplinary teams

Work Environment & Physical Demands

• Clinical and residential treatment environment
• Role requires standing, walking, and sitting for extended periods

Required Education & Experience

• Bachelor’s Degree required; Master’s Degree preferred
• Experience in inpatient or residential health services administration
• Minimum of one year working with vulnerable populations
• At least one year of supervisory or administrative experience in a fast-paced, clinically complex setting
• Experience with addiction treatment and trauma-informed care strongly preferred
• Ideal candidate is a hands-on leader who enjoys developing teams and strengthening systems

Equal Employment Opportunity

The Dimock Center values diversity and its committed to equal employment opportunity regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status protected by law.

Reports to: Chief Operating Officer (COO)

Location: Roxbury, MA

Salary Range: $59,000 – $79,900